Returns and Refunds

Returns and Refunds

Welcome to the CrateDrops.com Returns and Refunds Center. We understand that sometimes items may not meet your expectations, and we’re here to make the return process as easy as possible. If you need to return an item, please follow the guidelines below and reach out to us via email at support@cratedrops.com.

Return Policy:

1. Eligibility: To be eligible for a return, your item must be in the same condition that you received it, and or slightly used.
2. Timeframe: You have 30 days from the date of delivery to initiate a return. We offer free returns within this timeframe.

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact Us: Send an email to support@cratedrops.com with your order number and details of the item you wish to return. Please provide a brief explanation of the reason for the return.
2. Await Approval: Once we receive your return request, our customer support team will review it and provide you with further instructions, including any necessary return authorization or shipping labels.
3. Ship the Item: After receiving approval, carefully package the item and ship it back to the address provided by our customer support team. Please ensure that the item is securely packaged to prevent damage during transit.

Refunds:

1. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days, depending on your payment provider.
3. Return Shipping: CrateDrops will always pay for the return.

Contact Us:

If you have any questions or concerns about our returns and refunds process, please don’t hesitate to contact us at support@cratedrops.com. We’re here to help!

Thank you for shopping at CrateDrops.com. We appreciate your business!

Sincerely,

The CrateDrops.com Team